Refund policy

The short version: 30 days from delivery to return any unworn, unwashed item with tags attached · no restocking fees · you pay return postage if you changed your mind or picked the wrong size — we pay if the item is damaged, wrong, or never arrived · refunds to your original payment method in 5–10 business days.

30-day returns

You have 30 days from the day your order is delivered to request a return or exchange. To be eligible, the item must be unworn, unwashed, unaltered, free of make-up, deodorant or pet hair, with all tags attached, with your order number as proof of purchase.

Trying things on

Try on over underwear, in a clean space, and keep the tags on until you are sure. Items that come back worn, washed, with tags removed, or marked by make-up, deodorant, perfume or pet hair cannot be returned for change of mind.

How to start a return

Contact us at support@roselca.com with your order number and the item(s) you'd like to return or exchange.
We'll confirm your return within one business day and send instructions, including the return address.
Ship the item back within 14 days of your return being approved, using a tracked service, in a mailer or box that protects the item.

Items sent back without requesting a return first cannot be accepted.

Who pays return shipping

Situation	Return postage	What you get
Changed your mind, wrong size, no longer needed	Paid by you	Full refund of the item price
Item arrived damaged or defective	Paid by us	Free replacement or full refund
Wrong item or size shipped	Paid by us	Correct item shipped free, or full refund
Order never arrived	Nothing to return	Free replacement or full refund — your choice

There are no restocking fees — ever.

Exchanges for size

The fastest way to get the right size is to reorder the size you need and send the first pair back — the new order ships without waiting for the return to arrive. Not sure which size? Email us your usual size and the fit you like (or your waist and hip measurements) before reordering.

Washes and finishes

Denim washes, distressing and fraying are finished by hand, so shade and placement vary slightly from pair to pair and from the photos. These variations are part of the design and are not defects. Genuine defects — split seams, broken zippers or buttons, missing rivets — are always replaced or refunded in full.

Damaged, wrong, or missing items

Inspect your order when it arrives. If an item is damaged, defective, wrong, or your order never shows up, contact us within the 30-day window with your order number and a photo. We'll send a free replacement or issue a full refund, and cover return postage if we need the item back.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may need extra time to post the credit.